Women file complaint against online store that took thousands but failed to deliver bags

Gray leather bag.— Unsplash
  • Police complaint filed against WestCloset.
  • The company received payments, did not deliver products.
  • The website has been removed.

Luxury bag retailer WestCloset is in hot water for receiving large payments and failing to deliver products.

A Singapore woman who chose to remain anonymous paid the online store $29,900, but when she did not receive the Hermes bag, she filed a formal complaint, implicating the police in the matter.

The time of the straits reported that at least five police complaints had been filed against WestCloset for failing to deliver the second-hand luxury bags.

— Times of the Strait
— Times of the Strait

Police said they were investigating the matter and had arrested a 33-year-old woman in connection with the matter.

Apparently more victims are now coming forward to make similar claims. They said ST that they paid the company but did not receive the goods.

The business, which started in 2012 according to its website, is registered under the name of an Indonesian woman.

The site that manages the online store has been removed. The physical store is in Novena Regency on Thomson Road and it has rarely opened in recent months, neighboring stores said.

The alleged victims said that when they contacted WestCloset for refunds, the store said it was having financial problems and the boss was hospitalized.


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