HARDNESS Tungsten is one of the hardest metals. In this context, hardness is measured by the difficulty of intentionally SCRATCHING the material. But because it’s so hard, it’s actually less chip resistant. AFFORDABILITY Comparatively cheaper than “noble” metals so replacing it is more economical than losing a precious gold, silver or platinum ring. SIZE AND EXCHANGE Please check our return and exchange policy before ordering. Personalized rings with gemstones and diamonds are subject to a 35% restocking fee, while plain rings are charged a 15% restocking fee. Please ensure you order the correct size. The following items CANNOT be returned or exchanged: Any jewelry with personalized/personalized ENGRAVING The following items CAN be returned or exchanged: PLAIN BANDS (NO personalized engraving, NO gemstones and/or diamonds) Refund will be less the 15% restocking fee. CUSTOM BANDS (WITH gemstones and/or diamonds) Refund will be less than the 35% restocking fee. Please call them before contacting us. They are probably holding your package until the VAT is paid. We are not responsible for paying any duties, taxes, VAT or fees. Check this link for more information on import taxes and VAT – https://customsdutyfree.com/duty-calculator/ ION PLATED (IP) RINGS For tungsten carbide and titanium rings, their natural color is dark gray. As with any PLAQUE, the plating will eventually wear off. If you are concerned that your ring will change color or wear out, WE DO NOT RECOMMEND purchasing a PLATED ring. There is no way to predict how quickly the plating will wear. From experience, the color can fade in as little as a week for some people, and for others it can last anywhere from seven or eight months to a full year. It all depends on body chemistry and lifestyle, and is not a fault of the ring.