Market Force Information has announced that it is making its large-scale customer experience programs available to businesses through the CX Express Store: an online store for businesses looking to launch a customer experience program.
Market Force Information draws on its vast experience, infrastructure and over 400,000 expert mystery shoppers to offer business-critical information through the CX Express Store: a simple online shopping cart process to purchase shopping services mystery.
CX Express Mystery Tour
The CX Express Mystery Shopping program was designed with the knowledge and experience Market Force has developed offering mystery shopping for some of the biggest brands in the world. Market Force trained and certified mystery shoppers can shop online or in person through United States to uncover opportunities across a wide range of digital and real customer journeys.
“We’re proud to present an out-of-the-box program that can be optimized for restaurants, retailers, and many other consumer-facing businesses,” says Scott Griffithdirector of marketing and strategy of Market Force.
How CX Express Mystery Shopping Works
A CX Express Mystery Shopping subscription can be purchased online at www.marketforce.com/cxexpress. Businesses will be asked to select how often they want mystery shopping, how much they want to refund shoppers, what industry they are in, and how many locations they want to shop in.
After purchase, companies receive a welcome email with an Excel template to fill out to get their program up and running. Two weeks after Market Force receives approved forms, clients can expect to receive reports and results from their buying program.
Why Mystery Shopping Works
The mystery shopper provides brands with an objective assessment of store performance. Mystery shopping reports help businesses better understand how to prioritize their resources, drive customer satisfaction, and adjust their services to get the best return on investment.
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